We are here to make you happy, and we back that up with our return policies. If you're not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days. All returned items must be in their original condition. Shipping fees are not refunded.
It depends on where you are. Orders processed in the U.S. will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. If you need to make any address changes, please email us at firstname.lastname@example.org. The sooner we know, the sooner we can start helping you out with those changes. Caterina Valentino Store cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), or Debit Card.
Yes, of course! Your satisfaction and happiness is our top priority. If you received the wrong product(s), please email (email@example.com) us as soon as possible. Please include your order number along with images of the packing slip and incorrect item. We will guide you through the process of correcting this issue without any extra return charges.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
Please email us at firstname.lastname@example.org. We will be happy to assist you.